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Upselling and cross-selling
In this learning resource, the concepts of upselling and cross-selling are defined and illustrated with some examples. The students then complete a short exercise to process these concepts.
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Mango moment: Warm care in a small gesture
Whether it is training for a healthcare profession, paramedical or medical profession, care recipient or patient-oriented care, warm and committed care provision are discussed as learning content.
That learning content makes so much sense. And yet, if …
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Giving and receiving feedback, observing, reporting: Case studies
The attached cases have been prepared for the following themes:
- giving and receiving feedback;
- conducting conversations and reporting.
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Outsourcing and offshoring: Course
Course on outsourcing and offshoring. The concepts are clarified and the advantages and disadvantages are analyzed based on some current articles.
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Computer eyes: Search query
This is a research exercise in which students participate in health promotion with regard to screen work in relation to the eyes.
The students look up information via the Oogfonds website .
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Tinnitus: Search query
The students complete a simple assignment about tinnitus. In the first part, the students look up information via the website De tuut van nowadays.
In the second part, the students listen to the Van Gils & guests program about tinnitus.
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FIFO, LIFO: Poster
Infographic over de FIFO & LIFO methode. Ideaal om af te drukken en op te hangen in de klas.
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Transgressive behavior in the service sector: Awareness raising and toolbox
Domestic helpers are still too often not respected by their customers. It is important to be able to discuss this subject without taboos. In most cases, customers are not aware that they are crossing certain boundaries. This does not rule out …
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Ice cream challenge: Product development project
An addition to the Ice cream challenge: Developing a product from Melanie Tamsin
With this series of lessons of three lessons, students work in a group to devise and make an ice cream. They come up with a logo, packaging and a name. The ice cream is …
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Shop lighting plan: Task - Lift 5
How do light sources support article presentations? The students draw up a plan on how they would approach the lighting in a store of their choice.
This assignment belongs to theme 3 level 6 .
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Personal communication styles: DICS model
Introduction to personal communication styles according to the DICS model with exercises. The presentation is structured according to these components:
- What is a personal communication style?
- Why is it important to know someone's communication …
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Completing correction lists: Template
Template that you can complete as desired to allow students to practice correctly determining which type of correction list they need and completing it correctly. The three types of correction lists they can choose between are:
- shortage list, …
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