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Upselling and cross-selling
In this learning resource, the concepts of upselling and cross-selling are defined and illustrated with some examples. The students then complete a short exercise to process these concepts.
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Outsourcing and offshoring: Course
Course on outsourcing and offshoring. The concepts are clarified and the advantages and disadvantages are analyzed based on some current articles.
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Shop lighting plan: Task - Lift 5
How do light sources support article presentations? The students draw up a plan on how they would approach the lighting in a store of their choice.
This assignment belongs to theme 3 level 6 .
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Personal communication styles: DICS model
Introduction to personal communication styles according to the DICS model with exercises. The presentation is structured according to these components:
- What is a personal communication style?
- Why is it important to know someone's communication …
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Completing correction lists: Template
Template that you can complete as desired to allow students to practice correctly determining which type of correction list they need and completing it correctly. The three types of correction lists they can choose between are:
- shortage list, …
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The pot on: Cross-curricular project
Cross-curricular project to get students started through investigative learning.
With this project they conduct research into the toilet experience at school and learn:- formulate a research question correctly;
- explore the topic and context;
- recognize …
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Sniffing internship: Information bundle
Information bundle for students who are going on an internship or trial internship.
The information can be entered together as soon as it is known:- where will you do your internship;
- when are you going on an internship;
- what do you need; …
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Goods receipt: Practical assignment manual
Teacher's manual for a practical assignment on goods receipt.
You can supplement yourself, use other items, supplement with other scenarios, add extra internal transport equipment...
The manual was supplemented with an item list where you can …Translated by
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Conflict management and customer types: Work bundle dealing with conflicts
What conflict styles are there? What conflict style do you have and how can you convert it into assertive behavior? Students perform role plays and apply strategies to make their communications successful with customers and teammates.
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Organizing a general meeting: Task
The students are assigned to organize a (fictitious) general meeting.
They will look for three locations with their facilities and accessibility, restaurants and hotels nearby and the associated prices.
With this task, students learn to plan, …Translated by
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Company forms: Fill-in-the-blank exercise
Overview of the different company forms since the new company law with all its aspects. The students must fill in the missing information in this overview and can practice this further using a crossword puzzle.
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Documentary Rabot: Discussion
This collection of assignments is part of the documentary Rabot , a film by Christina Vandekerckhove from 2018.
The documentary follows a number of people in the Rabot social housing block in Ghent, just before the social housing block was demolished …
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