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Upselling and cross-selling
In this learning resource, the concepts of upselling and cross-selling are defined and illustrated with some examples. The students then complete a short exercise to process these concepts.
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Shop lighting plan: Task - Lift 5
How do light sources support article presentations? The students draw up a plan on how they would approach the lighting in a store of their choice.
This assignment belongs to theme 3 level 6 .
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Personal communication styles: DICS model
Introduction to personal communication styles according to the DICS model with exercises. The presentation is structured according to these components:
- What is a personal communication style?
- Why is it important to know someone's communication …
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Soft skills: Chips
A domestic helper must develop many personal and professional skills. These sheets explain ten different soft skills, each of which in turn contributes to strengthening domestic helpers in the performance of their jobs.
They provide definitions, …
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Conflict management and customer types: Work bundle dealing with conflicts
What conflict styles are there? What conflict style do you have and how can you convert it into assertive behavior? Students perform role plays and apply strategies to make their communications successful with customers and teammates.
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Organizing a general meeting: Task
The students are assigned to organize a (fictitious) general meeting.
They will look for three locations with their facilities and accessibility, restaurants and hotels nearby and the associated prices.
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Company forms: Fill-in-the-blank exercise
Overview of the different company forms since the new company law with all its aspects. The students must fill in the missing information in this overview and can practice this further using a crossword puzzle.
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Billing and cash documents: Templates
Google Spreadsheets containing templates to create your own purchase and sales invoices as well as bank statements and cash documents. Can be used when setting up tests, tasks and exams as an example or template for students.
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Documentary Rabot: Discussion
This collection of assignments is part of the documentary Rabot , a film by Christina Vandekerckhove from 2018.
The documentary follows a number of people in the Rabot social housing block in Ghent, just before the social housing block was demolished …
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EAN-13 code: Poster
This poster shows how the EAN-13 code is structured.
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Sales invoices: Exercises - ME & Company 5
The students first receive two invoices (as a repetition) on the booking of sales invoices. They first solve these individually. The faster and strong students who finish earlier now take on a supporting role for the students who are less …
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Other people's affairs: Assignment for the episode about the Depoorter chair factory
Assignment in response to the report Andermans business about the Depoorter seat factory.
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