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Phone conversation with customers of your store
How do you help your store's customers on the phone?
A lesson plan for everyone who teaches the subject of sales in the fourth secondary school, plus a work bundle for the exercises.
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Media literacy: Learning path
The Media Literacy Learning Line summarizes which media literacy competencies an average child should develop at every age. She gives substance to the final objectives and curricula according to the framework of the Mediawijs Competency Model. A …
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Types of warehouses: Key - Optimum 5 Logistiek
Repeat test on the types of warehouses for the logistics subject 5 BSO.
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Role play hire dispute
This teaching material contains a case of a rental dispute, as if you are to be the judge. The bundle provides all necessary information, the fully written issue and the corresponding lease agreements and regulations.
The role of peace court is …
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Downloadable resource (10)School/education -
Talking about the company: Listening Exercise - New Backbone Business and Commerce
Listening Exercise on the text of Unit 1 Talking about JLane.
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Complaint handling from A to Z
The five appendices are complaints that the students should assess, a complaint interview during construction and also conduct the interview effectively. It fits in with the Customer Service course.
The complaints are authentic and come from …
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Downloadable resource (24)Teacher -
Analysis of study: Survey
This questionnaire is aimed at analyzing the learning process of a pupil with a view to improving his or her study method.
Downloadable resource (7)Other -
Gmail: Project work
On the basis of this work, the students learn to work in an independent way with Gmail.
Following subjects are discussed:
- adjust settings;
- diary management;
- sending emails;
- creating signatures and business cards for their own travel agency; …
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Downloadable resource (25)Teacher -
Attitudes and skills at work: Word Statement
This test or task can be committed to student attitudes as perseverance, responsibility, quality conscious and results-oriented let explain.
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Downloadable resource (18)Teacher -
Create e-mail: Powerful subject line
Exercises for the establishment of an e-mail with a powerful subject line so the mail can be retrieved easily.
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Text formatting in word processing
Repetition command or button on the formatting of text in word processing. The subject of the text is Michael Schumacher.
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Communication: The e-mail
Eight worksheets which include the following matters: the 10 commandments, drafting an email, netiquette.
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Downloadable resource (84)Teacher