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Complaint handling: Situations and solutions
Presentation and bundle with concrete, fictional situations of dissatisfied customers to practice with. Fully English.
See section Use for specific tips.
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Different types of stores: Work Bundle
Course on different store types:
- specialist,
- internet sales,
- supermarket,
- itinerant sales.
At each shop form the pupils have different missions:
- online searches,
- filling in the blanks,
- reading and viewing tasks,
- ...
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BZL bookkeeping: Learning path
The learning path is a repetition exercise to practice the learned material with realistic invoices, copied from the accounting of a computer store. The subjects (laptops, iPods, iPads, iPhones, computers...) are related to the environment.
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Internal means of transport: crossword puzzle
You practice with this crossword to further explore the subject matter at ' Internal means of transport '.Translated by
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Meetings: Course
Following parts will subsequently be discussed:
- What is conferencing?
- What types of meetings are there?
- What skills do you apply at meetings?
- The functions in one sitting.
- The tasks before, during and after the meeting.
- What should be on a …
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The ten marbles: The credit crisis simply explained
To young children who will explain the credit crunch this may perhaps have something. I found this story back on the weblog of Interfluidity (U.S.) and found it worthwhile to translate it.
Source: Weblog Interfluidity 'Credit Crisis In The U.S. …
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Sales Talk: Students Bundle
In this book you will find special sales positions with how to address the vendor added. A full written lesson preparation was added.
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gather - Zaak & co
Les related meetings:
- attend a meeting;
- provide logistical support;
- receive the guests;
- drink and serve refreshments.
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