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Upselling and cross-selling
In this learning resource, the concepts of upselling and cross-selling are defined and illustrated with some examples. The students then complete a short exercise to process these concepts.
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Payroll calculation: Exercise
An exercise on wage calculation (including improvement key) in four cases.
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Shop lighting plan: Task - Lift 5
How do light sources support article presentations? The students draw up a plan on how they would approach the lighting in a store of their choice.
This assignment belongs to theme 3 level 6 .
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Personal communication styles: DICS model
Introduction to personal communication styles according to the DICS model with exercises. The presentation is structured according to these components:
- What is a personal communication style?
- Why is it important to know someone's communication …
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Organizing a general meeting: Task
The students are assigned to organize a (fictitious) general meeting.
They will look for three locations with their facilities and accessibility, restaurants and hotels nearby and the associated prices.
With this task, students learn to plan, …Translated by
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Company forms: Fill-in-the-blank exercise
Overview of the different company forms since the new company law with all its aspects. The students must fill in the missing information in this overview and can practice this further using a crossword puzzle.
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Billing and cash documents: Templates
Google Spreadsheets containing templates to create your own purchase and sales invoices as well as bank statements and cash documents. Can be used when setting up tests, tasks and exams as an example or template for students.
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Receipt of goods in the warehouse: Completion exercise - Lift 4
Short refresher exercise on how the receipt of goods takes place in a warehouse.
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Store layout and routing: Exercise
Based on a video about IKEA, some of the concepts related to store layout and routing are discussed. How can the store layout and the mandatory shopping route influence our purchasing behavior?
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Sample letters: Mail handling
Sample letters to use, for example, for filing or mail handling.
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Sell sheet: Assignment
In this learning resource you can find an English assignment in the context of Organization and Logistics.
For this assignment, the students prepare a sell sheet of a product of their choice.
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Sales talk: Role play
Written role plays to practice sales conversations.
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